Marine and Transit | Master Builders Insurance Brokers

Marine and Transit

CLAIMS GUIDE

Your cargo should always be inspected on arrival.

All external container surfaces should be inspected for damage, and door seals and rust spots checked for water leaks. If damage is evident, the extent and type of damage should be noted on the delivery documentation.

What do I need to do?

If something happens to cause loss of or damage to your property:

If goods are delivered in a damaged condition or if there is any reason to suspect damage, the attention of the Carrier’s or Shipper’s Representative should be immediately drawn to the damage and the delivery receipt noted accordingly. In the event of suspected damage, it is suggested that the receipt be noted “Goods believed to be damaged. Accepted subject to survey in store”.
If there has been any malicious damage, burglary or theft, the police should be notified, and a police report number obtained.
Take photos of all damaged items.
Contact your broker at Master Builders Insurance Brokers (MBIB) on 1800 150 888 as soon as possible for instruction on how to handle the claim. It may be necessary to appoint a surveyor/ assessor.
We will send you the appropriate claims forms for you to fill out and ask you for evidence of the loss (eg. quotes, invoices, photos, contracts etc).
Fill out and send us back the claims forms as soon as possible after the occurrence whilst details of the incident is still fresh in the minds of all concerned.
Our dedicated claims team will then handle your claim and be in contact with all important updates.