Home Warranty Insurance Team | Master Builders Insurance Brokers

Home Warranty Insurance Team

Our specialist team is unique within the market.

Management team

Our team look after a broad spectrum of builders, from those undertaking smaller straightforward jobs, to those undertaking major projects with significant complexity.

Our Management team are tasked to ensure the quality of our DBI service delivery as well as liaising with the VMIA representing the interests of our Victorian members.

We are the only licensed DBI distributor delivering 100% of profits directly back to the building and construction industry.

Sonia Kerr

Sonia Kerr

National Home Warranty Operations Manager

Eligibility team

Our Eligibility team is responsible for assisting you with initial eligibility applications and ongoing eligibility reviews, as well as attending to your general queries about DBI.

We are committed to providing you with a comprehensive DBI service, to ensure that all eligibility reviews are actioned within our own service standards and inline with the requirements of the VMIA.

Our recruitment for eligibility personnel focuses on financial literacy and experience, rather than just a general insurance background. We seek degree qualified, skilled professionals with experience in insolvency, accounting and finance. This allows us to have effective conversations with you and your appointed accountants or financial advisors, so that we achieve quality and realistic outcomes for you.

We take a proactive approach that often involves an education element (for you and your accountant or financial advisor) to ensure you understand the DBI process. We advise how you can position your business to balance your responsibilities under the DBI Scheme and your future plans for your business.

Jayne Cornwell

Jayne Cornwell

Senior Account Executive

Jacklyn Selberg

Jacklyn Selberg

Home Warranty Team Leader

Nicole Brown

Nicole Brown

Job Specific Processing Team Leader

Anna-Maria  O’Ceallaigh

Anna-Maria O’Ceallaigh

Assistant Account Executive

Richard  Ly

Richard Ly

Assistant Account Executive

Saraz Lakhani

Saraz Lakhani

Account Executive

Antonio Faamausili

Antonio Faamausili

Assistant Account Executive

Jack Rio

Jack Rio

Assistant Account Executive

Le Do

Le Do

Account Manager - Warranty

Shayan  Malik

Shayan Malik

Account Executive

Barry Cullen

Barry Cullen

Kirralee Melham

Kirralee Melham

Account Executive

Tanvir Ahmed

Tanvir Ahmed

Senior Account Executive

Job Specific team

Our Job Specific team is responsible for issuing manual certificates for job specific applications, as well as processing amendments and cancellations of existing certificates.

This team will be your first port of call in educating and transacting within the VMIA online portal BuildVic. Whether you choose to transact your own certificates or like the comfort of us producing the certificate for you, our Job Specific team are perfectly placed to support you from application through to production of a certificate.

MBIB maintains a turnaround time for processing manual job specific applications of 48 hours (2 business days), however in most cases (75% of the time) our response time is within 24 hours.

In the event additional information is required from you with respect to a job specific application, you will be contacted from a member of the Job Specific team.

Deepti Punnathanam

Deepti Punnathanam

Job Specific Processing Officer

William Ryan

William Ryan

Senior Job Specific Processing Officer

Anya Walmsley

Anya Walmsley

Job Specific Processing Officer

Roula  Hatzimanolis

Roula Hatzimanolis

Client Services Officer

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