The user experience for our customers is our priority, that’s why we adopt world-leading standards to protect our customers against security threats, data breaches and to prevent unauthorised access to customer data, Master Builders Insurance Brokers (MBIB) maintains a formal and comprehensive security program.
Learn more about our security, privacy, and compliance
Encryption of data in transit
Users who access Master Builders Insurance Brokers via the internet or SaaS applications are protected by Transport Layer Security (TLS) 1.2 and above. This secures network traffic from passive eavesdropping, active tampering and the forgery of network messages.
Master Builders Insurance Brokers has implemented proactive security measures such as perimeter defence, cryptographic controls and network intrusion detection and prevention. We also utilise several confidential countermeasures such as Virtual Private Networks (VPN), Multifactor Authentication (MFA), Mobile Device Management (MDM) and mobile application management (MAM) designed to protect our customers and protect our service in general.
Vulnerability assessments and penetration testing of the Master Builders Insurance Brokers internal and external networks are evaluated and conducted on a regular basis by both Master Builders Insurance Brokers and trusted external third-party vendors. These vulnerability assessments are in addition to the secure coding practices, static code analysis and security reviews undertaken with our enterprise software.
Backup and replication of data
A full backup of Master Builders Insurance Brokers network, website and SaaS applications are taken nightly, with additional redundancy measures and a Business Continuity Plan (BCP) is in place. Database backups and transaction logs are implemented so that a database may be recovered with the loss of as few committed transactions as is commercially practicable. To ensure that we achieve our recovery point objectives (RPO) and recovery time objectives (RTO), we perform regular testing of the BCP and database backups. Backups of the database and transaction logs are encrypted for any database which contains customer data.
Security & privacy incident reporting
Customers that have any urgent Security or Privacy concerns in relation to the Master Builders Insurance Brokers can report this to MBIB using any one of the channels below:
- Call 03 9411 4528 or 03 9411 4555 and log a support case, identify the issue as a Security/Privacy issue
- Email us to notify Master Builders Insurance Brokers of a privacy or security breach, data breach or to request data breach support/investigations