Home Warranty Insurance Team | Master Builders Insurance Brokers
Management team
Our team look after a broad spectrum of builders, from those undertaking smaller straightforward jobs, to those undertaking major projects with significant complexity.
Our Management team are tasked to ensure the quality of our service delivery as well as liaising with various state authorities representing the interests of our members.
In most states, we are the only licensed distributor delivering 100% of profits directly back to the building and construction industry.
Eligibility team
Our Eligibility team is responsible for assisting you with initial eligibility applications and ongoing eligibility reviews, as well as attending to your general queries about Home Warranty Insurance.
We are committed to providing you with a comprehensive service, to ensure that all eligibility reviews are actioned within our own service standards and inline with any state authority requirements.
Our recruitment for eligibility personnel focuses on financial literacy and experience, rather than just a general insurance background. We seek degree qualified, skilled professionals with experience in insolvency, accounting and finance. This allows us to have effective conversations with you and your appointed accountants or financial advisors, so that we achieve quality and realistic outcomes for you.
We take a proactive approach that often involves an education element (for you and your accountant or financial advisor) to ensure you understand the process. We advise how you can position your business to balance your responsibilities under the Home Warranty Insurance Scheme and your future plans for your business.
Job Specific team
Our Job Specific team is responsible for issuing manual certificates for job specific applications, as well as processing amendments and cancellations of existing certificates.
This team will be your first port of call in producing Home Warranty Insurance certificates, who are perfectly placed to support you from application through to production of a certificate.
MBIB maintains a turnaround time for processing manual job specific applications of 48 hours (2 business days), however in most cases (75% of the time) our response time is within 24 hours.
In the event additional information is required from you with respect to a job specific application, you will be contacted from a member of the Job Specific team.
